Chief Operating Officer
$250k to $300k Base + Bonus + Equity
In this role, you’ll be the first senior operations hire, building our operational DNA – the processes, metrics, data and people that ensures the company fulfills its patient promise each and every time. You’ll work closely with the CEO and Founders to build close-knit relationship with clinical, product, data, engineering and sales as well as a unique company culture.
You’ll be setting our operational tone as an open, transparent team that checks their egos at the door as we jointly tackle the issues that will inevitable come with rapid growth.
Lead all aspects of the companies operations, including client services, clinical operations , and business operations.
Build, implement, monitor, and optimize the performance of the day-to-day operational processes of the companies clinic, fostering a culture of data-driven continuous improvement & operational excellence.
Maintain capacity planning models that forecast expected patient demand & ensure appropriate provider supply & availability.
Develop, implement, and manage the operational aspects of the annual budget to attain the clinic’s financial objectives.
Manage and optimize healthcare and administrative staff, including recruitment, training, performance evaluation, and capacity planning.
Oversee all aspects of clinical operations, including billing and revenue cycle management, licensing, and credentialing, to ensure compliance and efficiency.
Foster a growth-oriented, positive and encouraging environment while keeping staff accountable.
Collaborate with sales to design and realize viable growth opportunities with health plans, employers and partners.
Collaborate with the Chief Executive Officer (CEO), executive leadership and Board of Directors to set and drive organizational vision and operational strategy.
Identify opportunities to streamline and improve processes, increase efficiency, and enhance patient satisfaction.
12+ years of experience in a strategic, executive-level operations role in a healthcare, health services, or digital health environment.
5+ years of experience in people management roles, preferably with service delivery-focused and/or multifunctional teams
Experience managing a multi-site, multi-state provider practice, ensuring compliance with myriad regulations.
Established track record in utilizing data-driven metrics & KPIs to identify gaps/opportunities within an operation, formulating strategic recommendations, and executing measurable change.
Strong understanding of the biotech, genomics, oncology and clinic operations.
Prior experience managing a clinic operating in a biotech
Prior experience in a startup environment, ideally scaling an operations team from seed/Series A to growth stage and beyond.
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