Storm3
⚡ Role: Head of Customer Development
💼 Industry: Healthcare Technology
🌎 Location: Remote
💰 Salary: 200,000+ and company equity
Company Overview:
Storm3 is representing an innovative startup dedicated to shaping the future of specialty care through strategic partnerships with leading health systems and value-based organizations. They are currently looking for a highly skilled Head of Customer Development to join the team and lead the charge in nurturing customer relationships, driving growth, and expanding their presence in the market.
Responsibilities:
As the Head of Customer Development, you will be responsible for a wide range of activities aimed at enhancing customer satisfaction, driving revenue growth, and ensuring the success of our partnerships. Your role will encompass the following key responsibilities:
Customer Development and Expansion:
Oversee all aspects of customer development and expansion efforts, including customer implementations, relationship management, revenue conversion, growth, and renewals.
Client Engagement and Satisfaction:
Maintain a high level of client engagement and satisfaction, as evidenced by referenceable customers, completed case studies, and expanded contractual relationships.
Building Customer Relationships:
Develop deep and lasting relationships with key customer stakeholders and crucial referral sources.
Patient Growth:
Drive efforts to increase patient growth within client organizations by creating tailored account-level plans and strategies.
Issue Resolution:
Manage client issues and escalations, collaborating with cross-functional teams, such as clinical, business operations, product, and sales, as needed.
Expand Strategy:
Own the strategy for expanding accounts, including renewals, site expansions, and contract extensions.
Team Building:
As the customer base expands, build and nurture an exceptional team to support your initiatives.
Process Improvement:
Continuously iterate on implementation, revenue conversion, and customer success processes, key performance indicators (KPIs), and tools to enhance efficiency and effectiveness.
Customer Feedback:
Gather and synthesize customer feedback to help inform the company’s product development.
Growth Contribution:
Play a pivotal role in contributing to the growth of a fast-growing and dynamic organization.
Key Qualifications:
To excel in this role, you should possess the following qualifications:
10+ years of experience in the health tech industry, with a strong track record of managing executive relationships with enterprise healthcare organizations.
Comprehensive understanding of how to navigate the intricacies of both health systems and value-based organizations.
Exceptional communication, relationship-building, and interpersonal skills.
A strong customer-centric approach, with the ability to identify problems and devise effective solutions.
Proficiency in project management, with the capacity to manage multiple tasks within a dynamic, fast-paced, and evolving team environment.
Demonstrated ability to recruit and develop a high-performing team.
Willingness to engage in frequent travel (30%+).
Compensation:
Offering a competitive compensation package, including a base salary of $200,000 or more based on your experience and qualifications. Additionally, you will have access to medical, dental, and vision benefits, and the opportunity to earn company equity.
Join the team and help shape the future of specialty care through strong customer relationships and strategic growth initiatives. If you meet these qualifications and are ready to make a significant impact in the healthcare industry, we encourage you to apply.
