Customer Success Manager

⚡Customer Success Manager

🎯HealthTech Start-Up

🌎Hybrid (Based in San Francisco)

💸Competitive Salary: Base ($110,000 – $135,000) + Variable Bonus

Come and help disrupt the healthcare sector! My client is an established Series A HealthTech with nearly $20M in funding that optimizes the prior authorization process for providers,

They are looking for a Customer Success Manager who will be responsible for building long-lasting relationships with customers.

This role requires a results-oriented and hard working candidate who is motivated!

Responsibilities:

• Managing the implementation and onboarding of new medical practice accounts
• Building trusted partner relationships with medical practices to increase customer referrals
• Reporting to the Head of Customer Success while also operating with a strong degree of autonomy
• Working collaboratively with customer support, product, growth and other departments to help with the optimization of customer engagement and the overall growth of the business
• Presenting to practice executives in an engaging way
• Quantify and report on external and internal customer health goals

Requirements:

• A minimum of 3 years as an Individual Contributor in a customer success or account management position
• SaaS experience within a start-up
• Possess a growth mindset
• Comfortable using BI tools
• Strong work ethic
• A keen interest in payer services/biller operations and healthcare

Why apply:

• Offsites in Las Vegas
• The opportunity to work in the vibrant city of San Francisco
• Working with driven like-minded individuals who are part of an amazing mission-led organisation
• Generous compensation package
• Medical, vision and dental insuranceA learning stipend for your own personal development
• Unlimited PTO