Senior Application Support Analyst LEAD












Storm3
Sr. Application Support Analyst
About Us
We are a Series A healthtech startup focused on predictive analytics for the Intensive Care Unit. Our platform leverages real-time patient data to provide clinicians with actionable insights that improve care for the most vulnerable patients. In use at leading medical institutions across multiple continents, our system has a proven track record of improving patient outcomes while reducing hospital costs. By joining our team, you’ll be at the forefront of clinical innovation, working with a passionate group united by the mission to transform healthcare delivery.
Position Summary
The Sr. Application Support Analyst collaborates with internal teams and hospital IT staff to configure the application, establish data integrations, perform updates, and resolve issues that impact accessibility and functionality. The role requires moderate knowledge of Linux command line tools and experience working with hospital IT environments.
You will develop a strong understanding of the platform’s technical infrastructure, configuration options, and integration requirements, enabling you to partner effectively with customers. Responsibilities include managing support tickets, troubleshooting issues, maintaining technical documentation, and identifying process improvements. This is a 95% remote role with occasional travel for team meetings.
Key Responsibilities
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Build expertise in application infrastructure, configurations, and integrations
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Configure new sites, including HL7 and API integrations
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Perform application updates, including testing and documentation
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Manage customer support tickets, troubleshoot issues, and communicate resolutions
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Contribute technical insights during team calls and project meetings
Qualifications
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Bachelor’s degree in IT, engineering, data science, or related field
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3+ years in hospital or healthcare environments
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3+ years of software configuration and upgrades experience
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2+ years of application help desk support (troubleshooting and resolution)
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Proficiency with Red Hat Enterprise Linux (RHEL)-based systems and command line tools
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Familiarity with SQL databases, HL7, FHIR, APIs, and web-based applications
Preferred Qualifications
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Linux certification
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3–5 years implementing healthcare software or biomedical hardware
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Familiarity with EMRs, patient monitoring systems, interface engines, or decision support tools
Benefits
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Competitive benefits package
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Paid vacation and holidays
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Flexible Time Off
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Flexible hours and remote work options
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Incentive stock options