Role Overview

A high-growth HR technology company is seeking an experienced Account Manager to build and manage strategic customer relationships, drive account health, and act as a trusted advisor to clients. This role is responsible for increasing product adoption, supporting renewals, uncovering expansion opportunities, and ensuring customers achieve measurable value throughout the partnership lifecycle.

Responsibilities

• Manage a portfolio of SMB and mid-market customers, ensuring long-term success and retention.
• Develop a deep understanding of customer needs, goals, and business challenges.
• Build strong relationships with key stakeholders and serve as a strategic partner.
• Drive customer engagement, product adoption, and overall account growth.
• Own customer satisfaction, retention, and expansion outcomes.
• Partner with sales and customer success teams to ensure seamless onboarding and customer experiences.
• Lead executive business reviews and gather customer feedback to identify opportunities for improvement.
• Negotiate and manage renewal discussions.
• Track and improve key account metrics, including retention, customer satisfaction, and growth.

Qualifications

• 5+ years of experience in SaaS sales, account management, customer success, or a related customer-facing role.
• Proven experience managing and expanding existing customer relationships.
• Demonstrated success achieving or exceeding revenue and retention goals.
• Strong executive presence and excellent communication and presentation skills.
• Ability to understand complex products and align solutions to customer needs.
• Comfortable operating in a fast-paced, high-growth environment.
• Entrepreneurial mindset with a strong sense of ownership and initiative.
• Detail-oriented with a highly consultative approach to customer engagement.

Compensation

• 175k-210k base salary, variable compensation, and equity opportunity.
• Medical, Dental, Vision
• 401k 
• 3 days in office