Director, Customer Success (CoE)

Remote | $165K-$185K Base + Bonus

About the Company

Our client is a high-growth healthcare technology company transforming how patients access high-quality radiology and specialty care. Combining AI-driven insights, clinical expertise, and one of the industry’s largest healthcare datasets, they help improve outcomes, enhance care navigation, and reduce healthcare costs.

Supporting 6M+ covered lives, the company partners with Fortune 10 and Fortune 100 employers and leading health plans to deliver innovative healthcare solutions at scale.

About the Role

As Director of Customer Success, you’ll serve as the strategic advisor to a portfolio of enterprise employer and health plan clients, owning relationships, reporting, renewals, and growth. This is an opportunity to build and scale the Customer Success function while working directly with executive HR and Benefits leaders.

The ideal candidate brings experience supporting Centers of Excellence (CoE) programs, Medicare populations, Population Health initiatives, or Value-Based Care models, and understands how to demonstrate measurable outcomes for large, complex healthcare organizations.

Requirements

• 10+ years of Customer Success, Account Management, or Consulting experience
• Experience managing large employer and/or health plan accounts
• Strong understanding of employer benefits, Medicare, Population Health, or Value-Based Care
• Executive presence and ability to influence senior stakeholders
• Startup experience preferred
• Self-starter who thrives in fast-paced, high-growth environments

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• Generous company holidays
• 401(k)
• Annual professional development stipend
• Annual wellness stipend

Interested in learning more? Apply for a confidential conversation.